Customer Experience Associate

4 days ago


Madison, Alabama, United States Avid Hotel By IHG Full time

We are seeking a highly skilled Customer Experience Associate to join our Avid Hotel By IHG team. As a vital part of our front desk operations, you will be responsible for providing top-notch customer service, managing guest interactions, and maintaining a clean and welcoming lobby area.

Main Responsibilities:
  • Welcome and engage with guests, setting the tone for a memorable stay
  • Process guest registrations efficiently, addressing any concerns or queries promptly
  • Manage phone calls and messages, applying discretion and professionalism at all times
  • Bid farewell to guests upon departure, encouraging feedback and fostering loyalty
  • Collaborate with colleagues to ensure seamless operation of front desk procedures

The estimated salary range for this position is $38,000-$48,000 per annum, taking into account industry standards and local market conditions.

If you possess excellent communication skills, a keen eye for detail, and a passion for hospitality, we invite you to explore this exciting opportunity.



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