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Maître d'

2 months ago

Aventura, Florida, United States The ONE Group Full time

Job Title: Maître d' - Hospitality Leader

Job Summary:

The ONE Group is seeking a highly skilled and experienced Maître d' to join our team. As a Maître d', you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable dining experience.

Key Responsibilities:

  • Manage and cultivate a concierge program to enhance the guest experience
  • Oversee the host, coat check, and door staff, including hiring, training, and scheduling
  • Optimize the flow of guests during service to ensure a seamless dining experience
  • Build and maintain reservation books to effectively accommodate a high volume of guests
  • Maintain strong relationships with hotels and other booking agents
  • Ensure that all guest information is up-to-date in the database
  • Maintain accurate and current guest-facing information online, in-venue, and with the reservations department
  • Interact with guests via review and social channels to maintain a positive online reputation
  • Act as a reliable and fun team member who enjoys being part of a great team and a quickly growing company
  • Open and close the venue as needed as a floor manager

Requirements:

  • Minimum 3 years of professional experience in a similar role
  • Strong management and leadership skills
  • Excellent interpersonal, communication, problem-solving, and creative solution-generation skills
  • General business acumen and knowledge of restaurant computer systems
  • Ability to quickly integrate into a team and be recognized as a leader
  • Ability to find problem areas, develop solutions, and get the job done
  • Able to delegate effectively with a sense of professionalism
  • Able to work 8+ hours and late nights

Benefits:

  • Medical, dental, vision, group life and disability, group accident insurance, group hospital indemnity insurance, and group critical illness insurance
  • Employee assistance program (EAP), dependent care benefit, employee dining discounts, traditional and Roth 401K plan, and commuter benefits