Sales and Service Technician

1 month ago


Lemont, Illinois, United States Firestone Full time
Job Summary

As a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and ensuring the satisfaction of our valued customers. Your primary duties will include thoroughly assessing customer needs, recommending appropriate products and services, and effectively communicating sales and promotions. You will also be responsible for resolving customer complaints in a timely and suitable manner, following up with customers to ensure satisfaction, and performing tire services including tire repair, new tire installs, tire mounting, rotations, and balancing.

Key Responsibilities
  • Assess customer needs through direct interactions in person or on the phone
  • Recommend appropriate products and services
  • Effectively communicate sales and promotions
  • Resolve customer complaints in a timely and suitable manner
  • Follow up with customers to ensure satisfaction
  • Perform tire services including tire repair, new tire installs, tire mounting, rotations, and balancing


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