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Client Service Ambassador

2 months ago


Laconia, New Hampshire, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking a highly skilled Client Service Representative to play a pivotal role in delivering exceptional service to our clients and their pets.

Key Responsibilities:
  • Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, ensuring seamless communication with clients and staff.
  • Make outbound calls for follow-ups and reach out to prospective clients, building strong relationships and trust.
  • Present and explain fees, including processing payments, with transparency and professionalism.
  • Recommend, select, and obtain products and services, including prescriptions, to meet clients' needs.
  • Answer questions regarding products and services, educating clients on general animal husbandry and non-medical pet care.
  • Manage medical records, charts, reports, and correspondence, maintaining accuracy and confidentiality.
  • Ensure hospital maintenance, including removal of animal waste, and maintain a clean and safe environment.

Benefits: We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

Equal Opportunity Employer: VCA Animal Hospitals is proud to be an Equal Opportunity Employer - Veterans/Disabled. For a complete EEO statement, please see our career page.