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Airport Support Specialist

2 months ago

Kansas City, Missouri, United States American Airlines Full time
About This Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at American Airlines. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring a seamless travel experience.

Key Responsibilities
  • Customer Interaction: Greet customers in a courteous and professional manner, addressing their queries and concerns in a timely and efficient manner.
  • Ticketing and Baggage Handling: Assist customers with ticketing, baggage processing, and other travel-related services, ensuring compliance with airline policies and procedures.
  • Problem-Solving: Troubleshoot technical issues with self-service kiosks and other airport systems, escalating complex problems to IT support teams as needed.
  • Communication: Effectively communicate with customers, colleagues, and IT teams to resolve issues and provide excellent customer service.
  • Adherence to Policies: Ensure adherence to airline policies, procedures, and safety protocols, including the handling of sensitive information and confidential documents.
Requirements
  • Education: High school diploma or equivalent required.
  • Language Skills: Fluency in English required, with bilingual skills a plus.
  • Experience: Previous customer service experience, preferably in a fast-paced environment.
  • Technical Skills: Working knowledge of Sabre or other Passenger Service Systems, with ability to learn new systems quickly.
What We Offer
  • Competitive Compensation: Competitive hourly rate and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development within the airline industry.
  • Employee Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching.
About American Airlines

At American Airlines, we are committed to providing exceptional customer service and creating a positive experience for our passengers. We are an equal opportunities employer, dedicated to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.