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Healthcare Access Coordinator

2 months ago

Deerfield Beach, Florida, United States The University of Miami Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Patient Access department presents an exciting opportunity for a full-time Patient Access Specialist (On-Site) to work in a dynamic environment.

The Patient Access Specialist (On-Site) is tasked with coordinating a variety of intricate responsibilities that support the front-end revenue cycle and clinic operations, significantly impacting the patient experience.

Acts as a functional expert for department colleagues and ensures team compliance with established policies and procedures.
CORE JOB FUNCTIONS
Obtains, verifies, and inputs demographic, financial, and clinical information essential for the financial clearance of scheduled patient accounts.
Contacts patients' families or physicians' offices to gather missing insurance details.

Confirms insurance and verifies eligibility of patient coverage benefits, informing patients and referring physicians in cases of failed eligibility.

Collaborates with scheduling departments to identify additional patients.
Secures necessary authorizations, pre-certifications, and referrals.
Informs patients of their financial responsibilities prior to service dates and collects payments.
Maintains accurate records, files, and documentation in the system of record.
Serves as a primary resource for junior Patient Services staff.
Proposes innovative strategies to management for enhancing performance and productivity.

Utilizes critical thinking while addressing a range of technical issues from patients, physicians, and staff via phone, email, web messages, fax, or email.

Works autonomously and effectively manages stress due to a heavy workload and complex patient inquiries.

Acts as a role model, facilitator, and mentor in fostering a culture of compassion and care through building strong relationships among staff, patients, and families.

Projects a professional demeanor and creates a welcoming atmosphere.
Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be exhaustive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
High school diploma or equivalent required.
Minimum of 3 years of relevant experience.
Knowledge, Skills and Attitudes:
Proficient in data entry and completing assignments accurately with attention to detail.
Effective communication skills in both oral and written forms.
Ability to handle confidential information with discretion.
Strong analytical, organizational, and prioritization skills under pressure while meeting deadlines.
Exceptional interpersonal skills with a commitment to service excellence.
Able to manage multiple tasks, software systems, and technologies simultaneously.
Ability to establish and maintain effective working relationships with patients and staff.
Familiarity with generally accepted accounting principles and procedures.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.
Patient safety is a top priority.

As a result, during the Influenza season, the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination.

Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer
  • Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time Employee Type:
Staff

Pay Grade:
H6