Customer Service Representative

4 weeks ago


Keyser, West Virginia, United States First United Bank Full time
Job Title: Customer Service Representative

First United Bank & Trust is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:
  • Provide excellent customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and loan payments, in accordance with bank policies and procedures.
  • Maintain accurate records and reports, including currency transactions and BSA reports.
  • Collaborate with other departments to ensure smooth and efficient workflow.
  • Participate in ongoing training and professional development to stay up-to-date on bank products and services.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum of two years' customer service experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and other banking software.
Benefits:
  • Competitive hourly rate: $15.00 - $22.12.
  • 12 paid holidays, 2 personal days, and 2 family sick days per year.
  • Eligibility for health, dental, and vision insurance, 401(k) plan, and company stock program.
  • Opportunities for professional growth and development.

First United Bank & Trust is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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