Insurance Client Support Specialist

1 week ago


Delmar, New York, United States State Farm Insurance Full time

Job Responsibilities:

• Assist insurance clients with their queries and provide accurate information in a timely manner.
• Process policy changes and updates in the system to ensure seamless service delivery.
• Respond to customer inquiries and resolve issues regarding policy claims and updates in a professional and efficient manner.
• Collaborate with team members to address customer concerns and ensure customer satisfaction is met.
• Maintain accurate customer records and update information as necessary to ensure effective service delivery.
• Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
• Stay up-to-date with insurance products and industry trends to effectively assist customers.
• Adhere to company policies and procedures to ensure compliance with regulations and guidelines.
• Meet or exceed performance goals and targets set by the company to ensure continued success.

About the Role:

This role is a fantastic opportunity to join a reputable insurance company and make a meaningful contribution to the success of the team. As a Customer Service Representative, you will be the first point of contact for clients, providing them with exceptional service and support to meet their insurance needs.



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