Storage Facility Operations Manager

6 days ago


Burlington, Washington, United States Urban Self Storage, Inc. Full time
About the Role

We are seeking a skilled and customer-focused Storage Facility Operations Manager to join our team at Urban Self Storage, Inc.

Job Overview
  • This is a part-time position requiring strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities

The ideal candidate will have experience in facility management, customer relations, and problem-solving. Key responsibilities include:

  • SUPPORTING THE STORE MANAGER IN OPERATIONS OF A SELF STORAGE FACILITY
  • ENSURING THE PROPERTY IS CLEAN, SAFE & WELL-MAINTAINED
  • HANDLING CUSTOMER ACCOUNTS, INCLUDING DELINQUENCY CALLS
  • TOURING STORAGE SPACES AND ASSISTING CUSTOMERS THROUGHOUT THE RENTAL PROCESS
  • MANAGING DAILY DEPOSITS & CASH COUNTS
  • PROVIDING EXCELLENT CUSTOMER SERVICE DURING EVERY CUSTOMER INTERACTION
  • SUPPORTING THE STORE MANAGER TO MEET MONTHLY BUDGET, OCCUPANCY & RENTAL GOALS
Requirements and Qualifications

To be successful in this role, you will need:

  • A POSITIVE ENERGY WITH A CUSTOMER FOCUSED ATTITUDE & APPROACH
  • STRONG ATTENTION TO DETAIL & PROBLEM-SOLVING SKILLS
  • EXCELLENT COMMUNICATION & TEAMWORK ABILITIES
  • ABILITY TO WORK WEEKENDS AND/OR HOLIDAYS
  • KNOWLEDGE OF COMPUTER FUNCTIONS & MOBILE APPLICATIONS (E.G. MICROSOFT OFFICE, OUTLOOK, GMAIL, GOOGLE SHEETS, SEARCH ENGINES, APP STORE)
  • A VALID DRIVER'S LICENSE & RELIABLE TRANSPORTATION
  • GOOD LISTENING SKILLS & ABILITY TO TAKE DIRECTION
Compensation and Benefits

We offer a competitive salary range of $18-$19 per hour, along with a generous bonus package and comprehensive benefits including:

  • PAID SICK LEAVE


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