Solutions Architect

2 weeks ago

Marquand, Missouri, United States WSI Technologies Full time
About the Role

We are seeking a highly skilled Solutions Engineer to join our Technology Solutions team at WSI Technologies. As a key member of our IT, solutions, and product team, you will play a pivotal role in delivering exceptional experiences, both internally and externally.

As a Solutions Engineer, you will be responsible for go-to-market preparedness for our new cloud offering, including product architecture, DevOps, customer onboarding, internal and external documentation, tech ops training, and more. You will work closely with our Director of Technology Solutions to identify custom solutions based on stakeholder needs and execute those solutions.

Key attributes for this role include outstanding problem-solving abilities, effective communication, strong interpersonal skills, patience, a customer-centric attitude, and the capacity to thrive in a collaborative team environment.

Responsibilities
  • Technical and sales/customer audience documentation
  • Primary owner of new cloud product for current feature set, new features, and operations
  • Create automation solutions to streamline operations throughout WSI Technologies
  • Identify custom solutions based on stakeholder needs and execute those solutions
  • Quality assurance participation for prioritized initiatives
  • Liaison between customers/customer-facing roles
  • Will directly interact with internal and external stakeholders
  • Act as SME to assist with support escalations for areas of ownership
  • Grow and share knowledge and expertise on WSI Technologies products and services
  • Be a helpful colleague who steps in and supports new hires, provides ongoing training, and helps with troubleshooting across the company as needed
Qualifications
  • Bachelor's Degree in technical related field (Computer Science, Engineering, Mathematics) or 3 years of relevant work experience
  • Excellent problem-solving and communication skills
  • Aptitude to develop and maintain excellent customer relationships
  • Exceptional time management and project coordination skills
  • Experience with multi-platform Windows O/S required
  • Demonstrated proficiency with Azure Cloud required
  • Demonstrated proficiency with development or scripting automation required
  • Solid analytical/cognitive skills able to troubleshoot complex technical problems
About WSI Technologies

WSI Technologies is a leading provider of mission-critical recording products and services to law enforcement, 911, child advocacy, and other public safety professionals. We are proud to have been named a 2023 SBDC Small Business of the Year Award Winner and recognized by the Indiana Tech community as a 2023 MIRA award finalist in the Exceptional Employer category.

We are a highly entrepreneurial company, and our employees wear multiple hats to help achieve business goals. We prioritize delivering exceptional experiences, both internally and externally, and we are eager to welcome a candidate who embodies the problem-solver mentality and business vision acumen to optimize operations across the company.

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