VP Experience Design Lead

3 weeks ago

Charlotte, North Carolina, United States Moody's Full time
VP Experience Design Lead

Moody's is a global leader in integrated risk assessment, empowering organizations to make informed decisions. We're seeking a highly skilled VP Experience Design Lead to join our team and drive exceptional end-user experiences across our Structured Finance Line of Business.

This individual will possess a strong understanding of customer experience and employ a user-centered design methodology to create seamless experiences across various products serving internal and external customers. Prior experience in designing for complex workflows in the financial domain and exposure to nuances of Structured Finance are essential.

The VP Experience Design Lead will report directly to the SVP, Experience Design and collaborate with product strategists and business stakeholders, functioning as a key leader in the overall product organization. This individual will lead and develop an experience design team by managing, mentoring, and coaching a mix of visual designers, interaction designers, and usability researchers.

  • Strategic Planning: Define the UX vision and strategy that aligns with the organization's business goals and objectives.
  • Team Leadership: Manage and lead a team of UX designers, providing direction, setting goals, delegating work, and ensuring a clear customer experience strategy.
  • Design Oversight: Oversee design deliverables across multiple products and ensure alignment with the overall customer experience strategy and in-house design system.
  • Stakeholder Communication: Serve as the primary point of contact between the XD team and stakeholders within the Structured Finance business group and product organization.
  • Design Facilitation: Lead design workshops and visioning sessions with various stakeholders, simplifying and unifying complex information and metrics into design concepts.
  • User Research: Oversee customer research efforts to gain insights into customer needs and behaviors.
  • Mentorship: Mentor junior XD team members, helping them grow professionally and improve their design skills.
  • Collaboration: Work in a multidisciplinary environment on experience design activities throughout the full software development lifecycle.
  • Keeping Up with Trends: Stay updated with the latest UX trends, tools, and methodologies, incorporating them into the UX strategy when relevant.
  • Design System: Contribute to the in-house design system, maintaining and evolving consistency in design and behavior across products.

Qualifications:

  • Bachelor's Degree required, master's degree in HCI preferred.
  • Proven experience leveraging qualitative and quantitative data to define problems and solutions for complex financial workflow use cases.
  • Expert-level experience as an experience design leader for web and mobile interfaces.
  • Expert knowledge with Agile software methodologies, including Scrum, XP, Kanban, and JIRA.
  • Expert-level knowledge and skill in all phases of the user-centered design methodology.
  • Ability to work both hands-on and at a strategic level.
  • Expert oral, written, and presentation skills.
  • Demonstrated experience mentoring and managing others.
  • Extensive experience with user-centered design patterns, systems, and methodologies.
  • Expert ability to communicate abstract concepts to audiences without a UX background.
  • Strong work ethic and ability to thrive in ambiguity and complexity.
  • Detail-oriented self-starter with ability to work independently and as part of a team.
  • Expert knowledge of Figma.
  • Extensive experience in financial services, designing solutions for complex workflows and working within an enterprise environment.

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