Center Operations Supervisor

6 days ago

Whitewater, Missouri, United States CSL Plasma Full time
About the Role

We are seeking a highly skilled and experienced Center Operations Supervisor to join our team at CSL Plasma. As a Center Operations Supervisor, you will be responsible for overseeing the day-to-day operations of our plasma center, ensuring that all activities are conducted in compliance with Standard Operating Procedures (SOPs) and company policies.

Key Responsibilities
  • Supervise center operations daily activities, providing clear and consistent instructions and directions to staff.
  • Facilitate donor movement throughout the center, minimizing wait times and processing.
  • Ensure the center is staffed with adequate personnel to provide sufficient support based on center size, structure, and donor flow.
  • Conduct error investigations and develop recommendations for process improvement.
  • Participate in conducting performance appraisals, providing performance feedback, and documenting verbal and written coaching level corrective actions as needed.
  • Assist with the recruitment and selection of center operation staff.
  • Adhere to and promote compliance to company policies and procedures.
  • May assist with the development and implementation of marketing initiatives to increase donor retention.
  • Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
  • Maintain clean and efficient work environment, and ensure sufficient operating supplies and forms are available.
  • Maintain confidentiality of personnel, donor, and center information.
  • Will be cross-trained in all technical areas and other functions to meet the needs of the business.
  • Perform other job-related duties as assigned.
Requirements
  • High school diploma or equivalency required.
  • Bachelor's Degree or equivalent combination of education and professional work experience preferred.
  • Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
Working Conditions
  • Shares information with internal contacts with common desire to reach a solution.
  • Ability to make decisions, which have moderate impact on immediate work unit.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of time.
  • Reach, bend, kneel, and have high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Fast-paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Benefits

CSL Plasma offers a comprehensive benefits package, including options for health care benefits, company-provided basic life insurance, Short- and Long-Term Disability, the option to participate in CSL's 401(k) Savings Program, Paid Time Off (PTO), and paid observed holidays as designated by the Company.

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