Lead Towing Operations Manager
4 weeks ago
About Alongi Brothers Inc.
Located in San Jose, we are a family-owned business that has been a leading provider of AAA services since 1948. Our commitment to excellence and customer satisfaction has earned us recognition as one of the top service providers in the area.
We offer a competitive hourly rate with opportunities for bonuses based on performance and results.
As a Shift Lead, you will oversee the daily activities of our towing drivers, ensuring they adhere to company policies, safety regulations, and customer service standards. You will be responsible for supervising drivers, assigning tasks and routes, and maintaining accurate records of towing activities.
You will also communicate with drivers regarding schedule changes, job assignments, and operational updates. Additionally, you will interact with customers to address inquiries, complaints, and service requests, ensuring high-quality service delivery and customer satisfaction.
The ideal candidate will have strong leadership skills, excellent communication and interpersonal skills, and proficiency in computer systems and data entry. Experience operating tow trucks or similar commercial vehicles is preferred.
We offer a range of benefits, including 401(k), dental insurance, employee discount, flexible schedule, health insurance, paid time off, paid training, and vision insurance.
Estimated salary: $53,000 - $55,200 per year.
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