Field Service Technician

4 weeks ago

Newton Falls, Ohio, United States Optimum Full time
Job Summary

As a Field Service Technician at Optimum, you will be responsible for installing, changing, repairing, and disconnecting cable services, including video, data, and telephone. You will perform troubleshooting at the time of installation and on scheduled service calls from the tap to the customer's selected locations. You will also educate customers regarding new and existing services and describe the advantages of other services to meet customer needs.

Responsibilities
  • Provide quality internal and external customer service surrounding the Company values.
  • Install, test, and troubleshoot Company services, including video, data, and telephone, from tap to customer-selected locations.
  • Utilize network tools and troubleshooting knowledge to resolve network problems.
  • Resolve issues at installation and on scheduled service calls from the customer's selected locations to the tap.
  • Educate customers regarding the use of installed products, explain waivers, agreements, customer release forms, charges, and billing procedures.
  • Determine customer service levels, inquire about customer preferences and needs, and recommend service upgrades or additional products.
  • Resolve or escalate customer complaints, as appropriate.
  • Use the automated routing system or plan daily routes, requisition equipment and supplies, and stock Company vehicles.
  • Meet scheduled appointment windows.
  • Complete work orders and other documentation on paper and/or by mobile device.
  • Represent the Company to collect payments and equipment and secure customer signatures.
  • Maintain network integrity through preventive maintenance and home certifications.
  • Adhere to established maintenance windows for all outages.
  • Use small hand tools, power tools, meters, and other test equipment.
  • Maintain and secure Company trucks and equipment.
  • Work on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
  • When applicable, rearrange and reconnect fiber optic service drops at poles, underground, or building terminals.
  • Perform other duties as assigned.
Qualifications
  • High School Diploma or equivalent.
  • Ability to communicate in person and by telephone.
  • Ability to drive Company vehicles in a safe and responsible manner.
  • Knowledge of basic mathematics.
  • Knowledge of basic electronics.
  • Skill in using a Windows-based computer.
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
  • Ability to prioritize and organize effectively.
  • Ability to work independently and with others.
  • An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post-offer/pre-employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications, and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity, or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment-related information, photos, education information, and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Privacy Policy for further details.

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