Service Writer

1 month ago


Cuyahoga Falls, Ohio, United States American Road Group Full time
Job Overview

At American Road Group, we're seeking a skilled Service Writer to join our team at Hall of Fame Harley-Davidson in Cuyahoga Falls, Ohio.

As a Service Writer, you'll serve as a liaison between our customers and service technicians, ensuring seamless communication and exceptional customer service.

Key Responsibilities
  • Document customer concerns and service needs, scheduling work and assigning jobs to service technicians.
  • Provide superior customer service to internal and external customers, ensuring a positive experience.
  • Sell products and services based on additional work needed and service specials.
  • Articulate and document customer concerns, assigning jobs to technicians and following through on customer work orders from start to finish.
  • Assist the Service Department Manager in maintaining a smooth-running, efficient department.
Requirements
  • Outgoing, friendly personality with superior communication skills.
  • Excellent customer service skills.
  • Knowledge or experience of servicing Harley-Davidson Motorcycles is preferred.
  • Experience with POS systems and parts and management computer software.
  • General knowledge of computers and great phone etiquette.
  • Current motorcycle license.
Working Conditions
  • Frequently required to bend, stoop, crouch, reach, sit, stand, push, and pull.
  • The noise level in the work environment is usually loud.
  • Requires use of both hands.
  • Requires the ability to balance and push a 600+ lb. motorcycle.
  • Frequently works near moving mechanical parts.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials, or other materials in the shop.
  • Occasionally exposed to exhaust fumes and other airborne particles.

We're looking for a motivated individual who shares our passion for the Harley-Davidson brand and culture. If you're up for a challenge, apply today and join our team at American Road Group.



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