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Insurance Agency Associate

2 months ago

Gilbert, Arizona, United States Linda Dyster - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative at Linda Dyster - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide ongoing support.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with colleagues to ensure seamless service delivery.
Requirements
  • Customer Service Skills
    • Dedicated to providing exceptional customer service and ensuring client satisfaction.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Interpersonal Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Ability to build strong relationships with clients and colleagues.
  • Insurance Industry Knowledge
    • Personal Lines or Property & Casualty License required before start date.
Benefits
  • Competitive Compensation
    • Salary pay plus commission/bonus.
  • Opportunities for Growth and Development
    • Growth potential/Opportunity for advancement within the agency.
  • Employee Benefits
    • Paid time off (vacation and personal/sick days).
    • Health stipend.