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IT Support Specialist

2 months ago

Sebring, Florida, United States TevisHR Full time
IT Tech Support Specialist

Good Life Group, Inc. is seeking a skilled IT Tech Support Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California.

Key Responsibilities:
  • Oversee the company's computer networks, ensuring they run smoothly and securely.
  • Provide technical support to employees with any IT-related issues, troubleshooting hardware and software problems.
  • Implement security measures, monitor for threats, and respond to security breaches.
  • Regularly update software, manage backups, and ensure all systems are up to date.
  • Plan and implement IT solutions that support the company's business goals.
Requirements and Qualifications:
  • Minimum 2 to 3 years of experience in IT support or a related field.
  • Strong knowledge of software troubleshooting, including Office applications and operating systems (Windows, macOS).
  • Strong knowledge of IT infrastructure components such as servers, networks, and storage systems.
  • Experience with managing Active Directory.
  • Experience with remote support tools and VPN technologies.
  • Excellent critical thinking skills and ability to diagnose technical issues.
  • Excellent analytical, communication, and customer support skills.
  • Diligence and ability to work efficiently under pressure.
  • Motivated attitude to learn and grow within the company and be a team player.

We offer an amazing company culture, collaborative work environment, career growth opportunities, and a benefits program including retirement.