Customer Insights Analyst

5 days ago


Scottsdale, Arizona, United States Dutch Bros. Full time
Job Title: Customer Insights Analyst

At Dutch Bros Coffee, we're on a mission to make a difference one cup at a time. As a Customer Insights Analyst, you'll play a critical role in helping us achieve this goal by providing analytical support across various aspects of our business.

Key Responsibilities:
  • Collaborate with the marketing team to develop and maintain marketing reporting, including analysis of sales, product mix, loyalty, and other marketing KPIs.
  • Support the Senior Manager of Customer Insights in the development and implementation of pricing strategy, including elasticity analysis and recommendations for item-level pricing.
  • Present findings from various sources and provide recommendations to leadership and other key stakeholders, including reports and data-driven insights.
Requirements:
  • Bachelor's Degree in Business or a related field, such as analytics, marketing, statistics, or economics.
  • 3+ years of experience in a business analyst or data analyst role, preferably in multi-unit retail and/or restaurant experience.
  • Expertise in Excel, Access, and PowerPoint, as well as strong presentation skills.
Physical Requirements:
  • Ability to work in a busy, crowded, and loud office environment with frequent distractions and interruptions.
  • Adaptability to typical office conditions, including exposure to air conditioning, heating, artificial lighting, and varying noise levels.
  • Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches, with occasional movement or lifting of office items up to 25 pounds.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for growth and development in a fun and dynamic work environment.



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