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Security Operations Specialist

2 months ago

Inglewood, California, United States AEG Full time
About the Role

The Security Operator is a critical member of the Hollywood Park team, responsible for ensuring the safety and security of our guests, employees, and assets. As a Security Operator, you will be the first point of contact for security-related incidents and will work closely with our operations team to provide exceptional customer service and maintain a secure environment.

Key Responsibilities
  • Respond to security incidents and calls for service, working with local law enforcement as necessary.
  • Provide exceptional customer service to guests and employees, monitoring crowd flow and ensuring a safe and secure environment.
  • Work closely with operations staff to effectively meet visitor and programming needs, while maintaining safety and security measures.
  • Conduct regular inspections of all areas, rotating posts as assigned.
  • Report any malfunctions, misconduct, or operational and safety issues.
  • Interview victims and witnesses, writing incident reports as necessary and required.
  • Assist with the development and implementation of public safety plans for day-to-day operations and special events.
  • Follow and adhere to policies and procedures to maintain security protocols within the stadium, loading dock, and perimeters.
  • Assure property is secure and that no damage occurs due to negligence or vandalism.
  • Monitor entry and access ways to the campus, ensuring all guests and employees have appropriate access.
  • Respond immediately to fire control center to locate, acknowledge, and silence alarm. Check signal area, report, and reset alarm. Enact fire safety/evacuations when necessary.
  • Screen and confirm all employees, vendors, delivery personnel, guests, and artists entering the venue, ensuring they have appropriate access. Review and verify documentation to ensure validity.
  • Log all activity, movement, and repairs in appropriate logs, ensuring all incidents are accurately documented.
Requirements
  • High School diploma or equivalent.
  • Must have a valid CA Guard card; able to maintain status during employment.
  • 1+ years of relevant security experience.
  • Strong interpersonal communication skills, both verbal and in writing.
  • Able to work effectively under pressure and within time constraints and aggressive deadlines.
  • Is guided by doing the right thing, always displays honesty and integrity in approach to work and communications; able to take responsibility for actions.
  • Ease in learning and working with new computer systems and technology as necessary and relevant for security environment.
  • Requires a flexible schedule; able to work long hours, including weekends and holidays as required.
  • Requires prolonged standing, prolonged walking, and working in outdoor elements at times.
  • Experience working at an arena, stadium, or similar type venue preferred.