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Business Transformation Manager

2 months ago

Irving Texas, United States 7-Eleven, Inc. Full time

Overview:
Who we are


Imagine being part of an organization where continuous enhancement and innovation are celebrated and rewarded; where dynamic, high-impact teams unite to drive positive outcomes for one of the largest and most recognizable brands globally.

As a leading retailer, you may recognize us as your local convenience store.

You are likely familiar with our well-known name, have seen our ubiquitous logo, and have enjoyed our highly popular products, such as Slurpee and Big Bite.

"Brain Freeze" is a registered trademark of 7-Eleven for our 53-year-old Slurpee, and with over 77,000 locations worldwide (more than any other retailer or food service provider), we sell over 14 million units each month.

However, there is much more to our narrative, and a lot more to be accomplished.

We are in the process of transforming our business, ensuring we are customer-focused and digitally enabled to seamlessly connect our physical stores with digital offerings.

At 7-Eleven, the entrepreneurial spirit is embedded in our culture and has been since our founding over 90 years ago.

It is what inspired us to create the convenience industry in 1927 by envisioning how a simple ice dock could provide essential household items like milk and eggs to better meet our customers' needs.


Today, we are redefining convenience and the customer experience in significant ways, fundamentally altering our culture, and we seek talented, innovative, customer-focused, and entrepreneurial individuals like you to help us shape history.

How we lead

At 7-Eleven, we are guided by our Leadership Principles.

Be Customer Obsessed

Be Courageous with Your Point of View

Challenge the Status Quo

Act Like an Entrepreneur

Have an "It Can Be Done" Attitude

Do the Right Thing

Be Accountable


Each principle encompasses a defined set of behaviors that guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

Responsibilities:

JOB SUMMARY:


This role is part of the Business Transformation Office, responsible for supporting key strategic and operational initiatives at 7-Eleven involving cross-functional teams.

The manager is tasked with assisting the organization in executing business transformation initiatives to ensure cross-functional alignment, driving and managing teams to meet strict deadlines and achieve financial objectives.

This manager will also play a vital role in overseeing capability transitions from onshore teams to the Global Solution Center (GSC) located in India, ensuring smooth integration and operational efficiency.

This position encompasses strategic planning, operational oversight, project management, consulting, and transition/change management.

KEY DUTIES AND RESPONSIBILITIES:

  • Ensure that the scope and business objectives are clearly documented and agreed upon for complex, cross-functional initiatives.
  • Identify and organize the appropriate cross-functional teams to achieve initiative goals. Collaborate with teams to develop detailed project plans, identifying the proper work stream owners and interdependencies. Coach teams to ensure effective collaboration.
  • Work closely with business owners to define initial budgets and resource requirements. Manage and analyze ongoing financials to ensure projects remain on budget.
  • Understand the intricacies of the project plan to effectively manage dependencies and adjust plans as necessary. Drive accountability and project progress according to the established project plan.
  • Identify and document project risks and issues, escalating when necessary and developing mitigation strategies to minimize impacts.
  • Through regular reporting, ensure visibility and transparency on initiative progress, financial governance, issues, and risks.
  • Focus on delivering results, identifying cost-saving opportunities, and enhancing efficiencies throughout the project lifecycle while leveraging best practices.
  • Manage comprehensive transition plans to fulfill resource demands from US business partners at the Company's GSC.
  • Collaborate with cross-functional teams and engage with key stakeholders to execute GSC transition activities, ensuring effective change management of processes.

Qualifications:

EDUCATION AND EXPERIENCE:

EDUCATION:
Bachelor's Degree

YEARS OF RELEVANT WORK EXPERIENCE:
4+ years

YEARS OF MANAGEMENT EXPERIENCE:
1+ years

CERTIFICATIONS / LICENSES

SPECIFIC KNOWLEDGE AND SKILLS:

  • Ability to effectively build relationships to influence stakeholders and teams through indirect leadership, working across organizational lines and varying levels of the organization, including VP/SVP level.
  • Ability to effectively facilitate and lead meetings of varying sizes and purposes based on audience.
  • Demonstrated ability to communicate key project points and adjust communications as needed based on audience, simplifying complex concepts.
  • Develop an understanding of the company vision, strategy, and key initiatives. Achieve a detailed understanding of the functional area of the project and related processes to challenge assumptions and provide thought leadership.
  • Ability to solve problems by assessing situations, leveraging data when applicable, identifying root causes, and developing potential solutions.
  • Ability to operate in ambiguous environments and create clarity.
  • High level of agility and adaptability; ability to quickly learn details of new business functions and operate in various project methodologies.
  • Identify dependencies and impacts of project changes across other key initiatives.
  • Develop metrics and KPIs to measure the success of transformation initiatives.
  • Manage collaboration and communication with other teams, both internal and external, to ensure teams have the necessary resources to work efficiently.