Senior Quality Assurance Engineer

4 weeks ago


Brook Park, Ohio, United States OpenText Full time
About the Role

We are seeking a highly skilled Sr. Quality Assurance Engineer to join our team at OpenText. As a key member of our quality assurance team, you will play a pivotal role in ensuring the excellence of our Contact Center and Work Force Optimization solutions.

Your primary responsibility will be to ensure the quality and reliability of our telephony systems, including PBX systems and telephony servers. You will work closely with our development team to identify and resolve defects, and develop and maintain automated scripts for regression and performance testing.

In this role, you will have the opportunity to work on complex projects, collaborate with a dynamic team, and contribute to the development of innovative software solutions that make a real difference.

Key Responsibilities
  • Manage telephony systems, including configuration, upgrade, and maintenance of PBX systems and telephony servers.
  • Test edge scenarios to ensure telephony system reliability.
  • Develop and maintain automated scripts for regression and performance testing.
  • Conduct integration testing to ensure seamless integration of telephony systems with other software and hardware components.
  • Handle defect management, including identification, documentation, and resolution of bugs.
  • Perform load testing to verify system capacity for varying loads.
Requirements

To be successful in this role, you will need:

  • In-depth experience with PBX systems and telephony boards.
  • Proven ability to create and execute complex test cases, especially in edge scenarios within telephony environments.
  • Proficiency with automation tools such as Selenium or JMeter, and experience with defect tracking tools like JIRA or Bugzilla.
  • Strong understanding of telephony protocols and experience in network testing/troubleshooting.
  • Excellent problem-solving and analytical skills, particularly in telephony-related issues, with strong communication skills for documentation and collaboration.
About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. We are committed to driving positive change through privacy, technology, and collaboration, and we believe that our values are the compass that steers us in the right direction and helps us stay true to our mission.

We are an equal opportunities employer and welcome applications from diverse candidates. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at.



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