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Gift Shop Operations Assistant
2 months ago
Job Summary:
The Gift Shop Operations Assistant-Assistant Manager is a key member of the McMenamins team, responsible for assisting the manager in overseeing all gift shop operations. This includes ensuring that staff members are providing excellent customer service, and that all staff is on task with projects and taking breaks on time, while adhering to policies and procedures.
Key Responsibilities:
- Assist the manager in managing all gift shop operations, including ordering and merchandising, inventory management, and freight and stocking.
- Use a POS system to process transactions and manage cash and credit card sales.
- Perform opening and closing duties, including setting up and breaking down the gift shop.
- Keep up on general maintenance and cleanliness of the stock room, floor, espresso bar, and merchandise.
- Assist in the operation of the gift shop and train employees.
- Communicate effectively with the manager and other department managers.
- Manage vendors and process orders, including resolving issues with wrong orders, broken products, and shipping orders.
- Prepare and serve coffee and specialty espresso drinks.
Requirements:
- Customer service and retail experience required.
- Accurate and consistent communication with manager and other department managers.
- Computer and internet skills.
- Superior organizational skills.
- Prior ordering and merchandising experience preferred.
- Inventory and checking in merchandise, processing, receiving products from vendors.
Essential Functions:
- Effectively manage employees in a positive, professional manner.
- Fine hand manipulation, including frequent repetitive use of hands, opening items in jars and plastic tubs.
- Repetitive movements, including bending, pushing, pulling, twisting, and stooping.
- Ability to work weekends and holidays.
- Ability to climb stairs and/or ladders as needed.
- Communicate clearly and be positive, polite, and cooperative with co-workers, managers, vendors, and customers.
- Ability to remain calm and focused in a high-volume, deadline-oriented work environment.
- Must have a value for diversity and the ability to work with individuals from different backgrounds.
- Accurately count and handle cash and credit card transactions.
- Manage multiple tasks effectively.
- Work with very little supervision in a sometimes stressful deadline-oriented environment.
Working at McMenamins:
McMenamins is a company that values diversity, inclusivity, and excellent customer service. We are committed to creating a positive and professional work environment, where employees can grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
