Tax Office Operations Manager

5 days ago


Malvern, Iowa, United States H&R Block Full time
Job Summary

At H&R Block, we're looking for a skilled Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and delivering an outstanding client experience.

Key Responsibilities

Support the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards

Execute and hold all tax office associates accountable to Service Standards execution and client service experience

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved

Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Requirements

Prior experience working in customer service or a similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

Demonstrated ability to work independently with minimal supervision

Positive attitude

Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

About Us

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

Why Work for Us

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

Employee Assistance Program with Health Advocate

Wellbeing program, BetterYou, to help you build healthy habits

Neurodiversity and caregiver support available to you and your family

Various discounts on everyday items and services

Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

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