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PLG Operations Manager

2 months ago

New York, New York, United States OpenAI Full time
About the Role

We are seeking a highly motivated and experienced PLG Operations Manager to join our Revenue Operations team at OpenAI. This role will be responsible for managing PLG data systems, enabling our Growth Team with actionable sales intelligence data, and building automated workflows that drive qualified customers/prospects from self-serve to enterprise offerings.

Key Responsibilities
  • PLG Data Systems Management: Collaborate with business and operations peers/leaders to define Enterprise growth hypotheses, develop AI-infused data workflows, run experiments, iterate rapidly, productionalize successful automations, and evaluate workflow impact.
  • PLG Tooling Evaluation and Optimization: Partner with our Growth Team systems team to evaluate net new best in class PLG tooling as well as implement/support ongoing optimization of existing (+ net new) data workflows/PLG tooling.
  • KPI Definition and Reporting: Define foundational KPIs to evaluate the effectiveness of all data workflows and PLG systems and advise on key inputs to the health of our self-serve to Enterprise funnel.
  • Reporting Cadences and Funnel Optimization: Establish reporting cadences with Marketing Operations and other Revenue Operations/Growth peers to optimize self serve to Enterprise conversions, Enterprise expansion, and mitigate Enterprise churn.
  • Data Foundation and Enrichment: Work closely with our central data team to ensure all relevant data triggers/metrics have reliable/stable/interpretable data foundations to power Growth Team data workflows.
  • Third Party Data Provider Evaluation: Measure the effectiveness of various third party enrichment data providers to optimize for coverage and accuracy across our data enrichment stack.
  • Dataset Creation and Analysis: Support Revenue Operations and Growth peers with the creation and analysis of third party datasets to drive agility and impact.
Requirements
  • Experience working on Revenue Operations, Revenue Technology, or Data teams in ops/systems/data roles.
  • Familiarity with Growth Team specific tools like Salesforce, Hubspot, Gong, etc.
  • Exceptional project management skills, with experience leading complex, cross-functional initiatives.
  • Strong communication skills and executive presence.
  • Excellent analytical skills (especially driven in Sheets/Excel context) - basic/intermediate SQL expertise for adhoc insights/investigations is a nice to have, too.
  • An understanding of the AI landscape, our applications, and the problems they solve for our customers.
  • Familiarity with Product-Led Growth (PLG) strategies and domain-specific PLG tools like Pocus, Commonroom, Clay, Apollo, etc.
  • Proficiency in data visualization and dashboard creation (using tools like Tableau, Looker, Mode, etc).
  • Nice to have: experience working with Marketing Operations to drive campaign orchestration.