Field Service Coordinator Specialist

1 week ago


Coatesville, Pennsylvania, United States Aerzen USA Corporation Full time

Aerzen USA Corporation is seeking a highly skilled Field Service Coordinator to join their team in the United States. As a Field Service Coordinator, you will be responsible for scheduling and coordinating service technician activities, creating parts orders in Navision, and providing customers with timely quotations for Aerzen parts, services and repairs.

This role requires strong organizational skills, attention to detail, and excellent communication abilities. You will work closely with the service technicians, customers, and internal teams to ensure seamless execution of service requests.

The ideal candidate will have 3-5 years of related customer support experience, proficiency in Windows 10, Microsoft Office, Salesforce, and multiple Internet Browsers. An Associate Degree in a related Business field is preferred but not required.

As a Field Service Coordinator at Aerzen USA Corporation, you can expect a competitive salary of approximately $60,000 per year, generous health benefits, 401(k) with company match, tuition reimbursement program, and profit share bonus package.

  • Schedule and dispatch service technicians as needed to meet customer requirements and manage technician utilization
  • Create service orders, review time sheets and expense reports, and enter pertinent information into Business Central to close service orders in a timely manner
  • Provide timely quotations to internal and external customers and identify the appropriate parts for service visits, service contracts, inspection visits, and on-site training
  • Ensure timely order fulfillment and maintain regular communication with customers on order delivery dates
  • Plan and coordinate material deliveries and inventory control for the office
  • Generate aftersales leads/opportunities while interacting with customers and work closely with the Regional Service Manager and Sales team to effectively identify and schedule interactions
  • Provide timely follow-up on open actions and opportunities


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