Service Coordinator

2 weeks ago

Patuxent River Estates, Maryland, United States Liberty Military Housing Full time
Job Title: Service Coordinator

At Liberty Military Housing, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our residential communities.

Key Responsibilities:

  • Schedule and conduct home inspections to ensure timely move-in and move-out processes.
  • Assist with the ordering and scheduling of vendor services to maintain high-quality standards.
  • Monitor make-ready boards to ensure work is accurately distributed and completed on time.
  • Work closely with the maintenance team to ensure service requests are assigned and scheduled appropriately.
  • Provide residents with timely and accurate information regarding move-out charges and inspection results.
  • Create purchase orders for vendor maintenance services and products.
  • Generate work orders for make-readies and other maintenance service requests.
  • Assist with the closing of work orders and tickets once work is completed.
  • Schedule and monitor water intrusion, communicating with residents and following up as necessary.
  • Resident follow-ups after services are rendered to ensure satisfaction.
  • Promote positive resident relations by responding to concerns and requests in a timely manner.
  • Address and follow up on customer service concerns from Satisfacts surveys.
  • Assist with maintaining systems and logs, including Keytrak, pest control, and vendor/product logs.
  • Perform various administrative and computer tasks, including email communications and data entry into software systems.
  • Assist with the distribution of correspondence and notices related to maintenance services.
  • Participate in property walks and inspections to ensure communities are well-maintained according to Liberty Military Housing's quality standards.

Requirements:

  • 1-2 years of experience in residential property management or customer service.
  • Prior work with vendors or ordering services preferred.
  • Proficiency in personal computer skills, including Microsoft Office and other software applications.
  • Effective communication and interaction with customers, vendors, management, and co-workers.
  • Strong service and interpersonal skills.
  • Ability to work in a fast-paced environment, multi-task, and prioritize duties.
  • Positive and professional demeanor in all interactions.
  • Ability to operate a motor vehicle and travel to other locations as needed.
  • Knowledge of OSHA laws and regulations.

What We Offer:

  • Competitive pay and benefits package.
  • Opportunities for career development and advancement.
  • Employee stock ownership plan.
  • Incentive bonus program.
  • 10 paid holidays per year.
  • 40 hours of paid sick leave per year.
  • 80 hours of paid vacation per year.

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