Visual Merchandising Director

3 weeks ago

Santa Barbara, California, United States Urban Outfitters Full time

Role Summary: As a Visual Merchandising Manager at Urban Outfitters, you will collaborate with the store team to create an inspiring and dynamic visual experience for customers. This role requires a strong understanding of merchandising and display principles, as well as excellent leadership and communication skills.

Key Responsibilities:

  • Partner with the Display Artist and Department Managers to create engaging visual displays that appeal to the UO customer.
  • Deliver exceptional customer experiences that are personalized and efficient.
  • Take a forward-thinking approach to customer experience, in-store creative marketing, merchandising, activations, and supporting store teams to drive sales and create a compelling store environment.

Leadership and Team Management:

  • Support the recruiting, hiring, mentoring, and training of department and display candidates to drive bench and succession planning.
  • Set clear objectives and expectations by coaching team members on store processes, business analysis, merchandise placement, and visual display.
  • Inspire team members through shared fate, creativity, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.

Visual and Business Operations:

  • Manage the visual direction of display and merchandising processes from planning through execution to meet company expectations, budgets, and timelines.
  • Assess store business using company reporting tools to identify department and global opportunities for the store, taking smart visual risks with measurable results to maximize sales and impact customer experience.
  • Drive an effective shipment and omni process to prioritize getting product to the customer, taking a forward-thinking approach to make a strategic plan for execution and recovery of sell-through and markdowns.
  • Take an active role in daily operating processes through payroll management and adapting the zone and visual support to the needs of the business.
  • Adhere to store safety standards, inventory accuracy, reduction of product loss, and uphold all company policies and procedures to support the profitability of the store.

Communication and Relationships:

  • Facilitate the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team and customers.
  • Check in with the Store Manager, Assistant Manager, and Display Artist to maintain communication and teamwork on completing store objectives, encouraging and demonstrating adaptability to affect change and successfully execute a shared vision.
  • Stay current and respond to interoffice communication while ensuring important company information reaches all levels of the team, providing global product and visual feedback to the Store Manager and District Manager.

Requirements:

  • Possess a passion for the UO brand.
  • Have 3+ years of store visual merchandising and leadership experience.
  • Exhibit strong merchant skills and a history of delivering financial results.
  • Have experience with floor planning.
  • Proven record of developing great talent.
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.

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