IT Network Asset Manager

3 weeks ago

San Francisco, California, United States University of California Full time
Job Description

The University of California, San Francisco is seeking an experienced IT Network Asset Manager to join its Infrastructure Services team. As a key member of the team, you will play a crucial role in managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance across UCSF.

Key Responsibilities:

  • Manage network refresh and field services projects to ensure timely and efficient delivery of technical services and maintenance across UCSF.
  • Coordinate with customers and lead technicians to ensure successful execution or response to customer follow-up, ensure compliance with service level agreements (SLAs), and maintain strong relationships with both internal and external stakeholders.
  • Collaborate with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans and strategies.

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent combination of experience/training.
  • 5-7 years of experience working in network services, field services, information technology, or network operations.
  • Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of various network systems, parts, and accessories.
  • Robust knowledge of asset management software or systems.
  • Excellent customer service and interpersonal skills, with ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
  • Strong analytical and problem-solving skills, with ability to identify and resolve complex network issues.

Working at UCSF:

The University of California, San Francisco is a diverse community made up of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence. Additionally, UCSF is committed to equity and is dedicated to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

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