Customer Experience Leadership Specialist

5 days ago


Royersford, Pennsylvania, United States Norman's Gift Shops, Inc. Full time
About Norman's Gift Shops, Inc.

As a leading Hallmark Gold Crown retailer, we are committed to helping people capture their emotions and share them with others. We are seeking a highly motivated Assistant Store Manager to join our team in Royersford, PA.

Estimated Salary: $55,000 - $65,000 per year

The successful candidate will have a minimum of 1 year of retail supervisory experience and excellent customer service skills. As an Assistant Store Manager at Norman's Gift Shops, you will contribute to providing a 'caring team' atmosphere for customers, sales leaders, and associates.

Key Responsibilities:
  • Drive retail sales by genuinely connecting with customers, building relationships, and earning their business.
  • Collaborate with the Store Manager to deliver sales and customer service objectives while supporting operational aspects of the store.
  • Assist in developing and training staff on new products and processes.
  • Lead by example to infuse our Customer CARE program into the culture of the store.
  • Leverage our point-of-sale software system to ensure accuracy with inventory, sales, and markdowns.
Why Work with Us?
  • A lucrative 35% off shopping discount on merchandise purchased in our stores.
  • Incentive contests throughout the year.


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