Global Customer Solutions Specialist
7 days ago
Haulotte US is an innovative aerial product manufacturer seeking a dedicated Bilingual Spare Parts Call Center Technician. This role will focus on delivering excellent customer experiences, resolving complex issues, and ensuring seamless spare parts delivery.
The ideal candidate will possess:
- Strong problem-solving skills and attention to detail.
- Ability to communicate effectively with customers, colleagues, and suppliers.
- Familiarity with CRM systems and practices.
- Fluency in English and Spanish.
- Experience in a call center environment or technical support role.
Key Responsibilities:
- Respond to customer inquiries via phone and email, addressing concerns and resolving issues promptly.
- Provide accurate and timely information on spare parts availability, pricing, and shipping details.
- Enter spare parts orders into the system, ensuring accurate and efficient processing.
- Initiate RMAs as necessary, collaborating with internal teams to resolve customer concerns.
Benefits:
- Competitive salary: $50,000 - $65,000 per year.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Haulotte US:
Haulotte US is a subsidiary of Haulotte Group, a global leader in aerial product manufacturing. Our North America corporate office is based in Virginia Beach, with a state-of-the-art facility hosting our parts distribution and customer care team. We strive to deliver exceptional customer experiences and exceed expectations in every interaction.
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