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Customer Service Representative

2 months ago

Dallas, Texas, United States Randstad Full time
Job Summary

We are seeking a highly motivated and customer-focused Call Center Representative to join our team at Randstad. As a Call Center Representative, you will play a critical role in supporting our Home Mortgage Consultants by handling high call volumes and managing leads for customers interested in refinancing or purchasing a home.

Key Responsibilities
  • Handle high call volumes with approximately 120 outbound or 60 inbound calls per day.
  • Support the Consumer Direct Sales group within the clients' Home Mortgage.
  • Assist Home Mortgage Consultants in the National Contact Center.
  • Manage inbound leads and "dot com" lead lists for customers interested in refinancing or purchasing a home.
  • Confirm customer interest, contact information, bank details, and availability.
  • Transfer verified hot leads to Home Mortgage Consultants for further processing.
  • Ensure accurate and efficient information gathering to support seamless customer transitions.
Requirements
  • 2 years of experience in a call center or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic software skills and proficiency in using a computer.
  • Telephone etiquette and customer service skills.
What We Offer
  • A competitive hourly rate of $19-$20.
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
  • The opportunity to work with a world leader in matching great people with great companies.