Call Center Quality Assurance Specialist

3 days ago


Fort Myers, Florida, United States The CSI Companies Full time
Call Center Quality Specialist

The CSI Companies is seeking a highly skilled Call Center Quality Specialist to join our team in Fort Myers, FL. As a Call Center Quality Specialist, you will play a critical role in ensuring the highest level of quality in our customer interactions.

Key Responsibilities:
  • Oversee the quality of incoming and outgoing calls to ensure exceptional customer satisfaction.
  • Stay up-to-date with industry best practices and implement them to improve call quality.
  • Prioritize patient satisfaction in all day-to-day interactions.
  • Deliver high-quality service to patients in a fast-paced environment.
  • Contribute to customer and client listening programs to identify customer needs and expectations.
  • Analyze call performance to determine strengths and weaknesses.
Requirements:
  • Minimum of 2 years of call quality experience required.
  • Call center experience preferred.
  • Strong verbal and written communication skills.
  • Excellent presentation skills.
  • Ability to adapt quickly to changing needs.
  • High school diploma or equivalent required.

We offer a competitive benefits package, including weekly pay, direct deposit, and multiple healthcare plans. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.



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