Club Manager, Customer Service

6 days ago


Boston, Massachusetts, United States SoulCycle Full time

Job Summary

The Assistant General Manager will play a key role in ensuring the smooth and efficient operation of the club, providing exceptional customer service and driving revenue growth. This is an exciting opportunity for a seasoned leader to join the SoulCycle team and contribute to the success of our dynamic and fast-paced environment.

Key Responsibilities

  • Train and supervise staff to ensure excellent customer service and high-quality operations
  • Manage inventory control, payroll, budget, and daily bank deposits
  • Develop and implement strategies to drive revenue growth and improve customer satisfaction
  • Collaborate with the General Manager to achieve business objectives and implement company policies
  • Recruit, train, and develop high-performing teams to deliver exceptional results

Requirements

  • Proven leadership experience in a customer-facing business, preferably in the fitness industry
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire teams
  • Strong analytical and problem-solving skills, with the ability to drive business growth and improve operational efficiency
  • Financial management experience, with a strong understanding of budgeting and forecasting
  • Bachelor's degree required

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Complimentary club membership and access to our products and services

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