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Housekeeping Quality Assurance Specialist

2 months ago

Myrtle Beach South Carolina, United States Paradise Resort Full time
Job Summary

The Housekeeping Quality Assurance Specialist is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including Room Attendants, Housepersons and Public Area Attendants to ensure quality performance on a daily basis.

Key Responsibilities
  • Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently.
  • Thoroughly inspects guest rooms, common areas, and storerooms to ensure cleanliness standards are met.
  • Updates appropriate team members of the status of each guest room.
  • Documents the results of the room inspections, resolve deficiencies, and write work orders for maintenance issues.
  • Inspects for any damages and immediately report to the manager.
  • Efficiently manages, stocks, and controls linen, supplies, and equipment and closets.
  • Performs cleaning duties based on business volume and the resort's needs.
  • Completes daily room assignments/section assignments for Room Attendants, Housepersons, and Public Area Attendants if needed.
  • Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction.
  • Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues.
  • Greets guests and provides prompt and courteous service.
Requirements
  • Passion for providing exceptional service to guests and team members
  • Strong attention and care to details
  • Ability to support and motivate team members
  • Responsibility, reliability and honesty
  • Teamwork and collaboration
Benefits
  • Weekly pay
  • Medical, Dental, and Vision coverage options
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Paid Parental Leave (10 weeks)
  • Bereavement Leave and Jury Duty Pay
  • Life Insurance Benefit
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Local Attraction Discounts
  • Associate Referral Program
  • Tuition Reimbursement
  • Resort Accommodations Discount