Front Desk Representative

1 month ago

Brookings, South Dakota, United States My Place Hotels Full time
Job Title: Guest Services Representative

We are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at My Place Hotel Brookings. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring seamless stays for our guests.

Key Responsibilities:
  • Guest Interaction: Welcome and greet guests with a warm and friendly demeanor, efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
  • Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches, and address and resolve guest concerns or complaints with professionalism.
  • Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
  • Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
  • Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date, and report any issues related to the front desk, guest relations, or maintenance to the General Manager.
  • Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
  • Cleaning: Assist with cleaning tasks, such as laundry, cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar, and ensure that all entrances and sidewalks are free of snow and ice.
  • Support Services: Deliver additional guest supplies, such as rollaway cribs, towels, and soap, as needed, and issue and track master keys and key cards for housekeeping and maintenance staff.
  • Housekeeping Assistance: Assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.
Requirements:
  • Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
  • Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
  • Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
  • Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
  • Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
Benefits:
  • Flexible Scheduling: 8am - 4pm, 4pm - 12am
  • Direct Deposit
  • Cross-Training
  • Growth Potential

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