Operations Manager

1 week ago

Doral, Florida, United States Metropolis Corp Full time
Operations Manager

Metropolis Corp is a leading artificial intelligence company that is revolutionizing the way people interact with the physical world. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our locations.

Key Responsibilities
  • Manage a team of hourly employees to ensure excellent customer service and meet Metropolis standards.
  • Schedule shifts and verify time & attendance tracking to optimize productivity.
  • Plan, organize, and manage the work of hourly team members to ensure tasks are completed efficiently.
  • Interview, hire, and develop team members to build a high-performing team.
  • Ensure team members complete all necessary training to meet organizational requirements.
  • Create, implement, and manage forecasting, planning, and budgeting processes for assigned locations.
  • Control spending and keep expenses within approved budget to ensure financial sustainability.
  • Maintain maintenance control documents while meeting maintenance goals to ensure a safe and efficient work environment.
  • Promote safe work practices by conducting safety audits and coaching individual staff members.
  • Work closely with clients to define performance measurements and execution.
  • Ensure all client operational documentation is complete and recorded for client and Metropolis records.
  • Ensure Metropolis's standards of Customer Service are met by greeting customers and clients in a courteous manner.
  • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries.
  • Observe and coach team members to meet customer service standards.
  • Implement company initiatives and processes to drive business growth and improvement.
  • Conduct performance evaluations that are timely and constructive to ensure employee growth and development.
  • Perform specific operational responsibilities as required based on the needs of the assigned location.
Requirements
  • High School Diploma or GED required; some college preferred.
  • Prior business experience preferred.
  • Scheduling and payroll knowledge a plus.
  • Ability to plan and manage time for multiple tasks to meet established deadlines.
  • Strong interpersonal skills; frequently communicate with team members and customers.
  • Able to detect safety concerns and adjust accordingly.
  • Must be able to communicate effectively in both written and verbal form.
  • Must maintain confidentiality of all work-related information.
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.

Metropolis Corp is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.

Metropolis Corp prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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