Operations Manager

1 week ago


Doral, Florida, United States Service Companies Full time
Job Title: Operations Manager

The Service Companies is a leading integrated services partner providing cleaning, housekeeping, staffing, and maintenance services to hotels, casinos, resorts, universities, schools, stadiums, and commercial facilities. With over 5,000 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance.

Job Summary:

We are seeking an experienced Operations Manager to oversee the day-to-day operations of our housekeeping department within a large short-term rental operation. The successful candidate will have a proven track record in hospitality housekeeping and short-term rental management, with a strong focus on customer service and profitability.

Key Responsibilities:
  • Manage a team of up to 50 employees, ensuring efficient room turn times and high customer service scores.
  • Develop and implement strategies to improve profitability and reduce costs.
  • Collaborate with client property senior management and The Service Companies Senior Management to ensure seamless operations.
  • Uphold the highest standards of cleanliness, safety, and conduct, publicly recognizing and rewarding employees for their achievements.
  • Ensure new employees follow the company training plan and complete necessary documentation.
  • Manage payroll and adhere to all company and regulatory policies.
Requirements:
  • 7+ years of prior housekeeping management experience in a short-term rental management environment.
  • Ability to understand, analyze, and manage the monthly P&L.
  • Strong communication and leadership skills, with the ability to motivate and respect a diverse team of hourly employees.
  • Knowledge of Microsoft Suite and ability to work with a variety of cleaning equipment and chemicals.
  • Ability to commute within the Miami Metro area.
What We Offer:

The Service Companies offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, please submit your application today.


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