ER Technician
1 day ago
Hospitality Health ER is a freestanding emergency room in Galveston, TX that prioritizes exceptional patient care and customer service. Our team is dedicated to providing a safe and welcoming environment for all patients.
Job SummaryWe are seeking a skilled Paramedic/ER Technician to join our team. The successful candidate will provide proficient care to patients of all ages, while maintaining a patient-centered focus and engaging in positive working relationships with staff and visitors.
Key Responsibilities- Provide and assist with emergency patient care as delegated by the Registered Nurse and Paramedic.
- Create and maintain a patient-centered focus by engaging in positive working relationships with all patients, visitors, and staff.
- Participate in activities to plan, measure, assess, and improve the quality of patient care, including customer service assistance.
- Assist in conducting orders by physicians accurately and efficiently, including the ability to start lines, perform EKGs, and draw blood.
- Identify emergencies and provide necessary intervention; recognize parameters of vital signs and identify opportunities that need immediate attention.
- Show initiative and self-direction in providing patient care and support to co-workers.
- Communicate appropriately with patients and co-workers.
- Show knowledge when collaborating with physicians, nurses, and other clinical facilities in making decisions about patient care.
- Show leadership and direction with co-workers and other staff members.
- Address patient concerns during procedures and explain the process in a way that is informative but also reassuring.
- Use tact, courtesy, and poise when dealing with patients, keeping them calm, and ensuring they receive the best care possible.
- Process patient data into the computer, including patient history, anatomical area to be scanned, orientation specified, age, weight, and position of entry.
- Perform equipment quality checks and troubleshoot problems.
- Cooperate with facility healthcare personnel and comply with facility policies and procedures.
- Greet all patients and guests with a warm and welcoming manner, cultivating and implementing a personal patient care initiative that goes beyond for all patients.
- Exercise problem-solving and conflict resolution skills when managing patient concerns; refer patient concerns to appropriate designated personnel as needed.
- Follow the workflow as assigned and implement changes and procedures with little to no notice; flexibility to meet change management requirements.
- Adhere to and ensure compliance with HHER policies, procedures, and customer service standards.
- Participate in maintaining a safe, clean, and organized environment.
- Prepare diligent notes with complete details within information systems to communicate with other staff, supervisors, and auditors.
- Display integrity and honesty.
- 2 years of experience working in an ER environment.
- Exceptional customer service skills.
- Excellent communication skills.
- Strong organizational, reasoning, and critical thinking skills.
- Ability to work under pressure in high-stress situations.
- Minimum certification: EMT-P.
- Pay is commensurate with experience.
- Night shift differential.
- 401K with company match.
- Additional benefits for full-time employees.
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