Field Service Technician

2 months ago

East Peoria, Illinois, United States I3 Broadband LLC Full time
Job Overview

Position Summary:
Field Service Technicians play a vital role in fulfilling I3 Broadband's commitment to providing the most advanced internet, television, and voice services, complemented by exceptional customer service. These technicians primarily focus on the installation of our cable television and broadband services, often working directly in customers' homes.

Key Responsibilities:
  • Conducts customer drop installations, ensuring complete connectivity from tap to antenna terminals within customer residences.
  • Handles new connections, reconnections, and disconnections, including service upgrades and downgrades.
  • Evaluates picture quality post-installation to ensure service standards are met.
  • Utilizes various tools and equipment, including hand and power tools, to perform job duties effectively.
  • Measures signal levels using a field strength meter, troubleshooting installation issues as necessary.
  • Employs a VOM or DMM to diagnose electrical issues, ensuring proper voltage levels.
  • Interprets blueprints to understand drop system layouts.
  • Informs customers about FCC regulations and company policies.
  • Completes necessary paperwork and system logs as required.
  • Maintains company vehicles in good condition, ensuring cleanliness and functionality.
  • Contributes to revenue generation through effective sales techniques and promotion of service options.
  • Assists team members and performs additional duties as assigned.
Essential Skills and Abilities:
  • Ability to work independently and collaboratively within a team.
  • Self-motivated with a focus on achieving results.
  • Strong problem-solving skills, with a methodical approach to challenges.
  • Positive attitude and enthusiasm for hands-on work.
  • Technologically inclined with a keen interest in consumer electronics.
  • Excellent customer service skills and a friendly approach.
  • Effective communication abilities.
  • Willingness to work in a dynamic environment while maintaining attention to detail.
  • Availability for occasional overtime and flexible hours.
  • Clean driving record is essential.
  • Open to training and feedback to align with company standards.
Education and Experience:
  • No prior experience is required, but a background in hands-on work or electrical components is advantageous.
  • Previous experience in telecommunications or electrical fields is preferred.
  • Must possess a clean driving record and pass a background check.
Physical Requirements:
  • Ability to work outdoors in various weather conditions.
  • Capable of lifting up to 75 pounds and performing physical tasks.
  • Good manual dexterity for working with small components and tools.
  • Visual acuity for detailed work.
  • Comfortable working in confined spaces and at heights, following safety protocols.
Equal Opportunity Statement:

I3 Broadband is committed to creating a diverse workplace that respects the unique backgrounds of our customers and employees. We ensure fair treatment in our hiring practices without regard to gender, race, age, or any other legally protected characteristic. Our employment decisions are based on qualifications, merit, and business needs.

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