Support and Solutions Expert

3 days ago


Saint Charles, Missouri, United States Hawk Ford of St Charles Full time

Hawk Ford of St Charles is seeking a highly motivated and results-driven Support and Solutions Expert to join our team. As a Support and Solutions Expert, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving issues in a timely and professional manner.

You will work closely with our sales team to ensure seamless customer experiences. You must have strong communication skills, the ability to multitask, and proficiency in data entry and computer navigation. Fluency in English is required, with Spanish being a plus. Previous experience in a customer service role is preferred.

Benefits:

  • $45,000 - $55,000 per year, depending on experience
  • Medical plans, dental plans, vision, life insurance paid by employer, 401k Retirement plan & Employer match, paid vacation, paid personal days, paid holidays, and Employee Assistance Program (Family)
  • Opportunities for advancement within the company

Job Requirements:

  1. Provide exceptional customer service through phone calls, emails, and in-person interactions
  2. Maintain accurate and up-to-date customer records using data entry skills
  3. Upsell products and services based on customer needs and preferences
  4. Conduct outbound calling campaigns to follow up with customers or promote special offers


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