Hospitality Experience Specialist
3 weeks ago
Job Overview
At VE Business Operations, we are seeking a skilled Hospitality Experience Specialist to join our Customer Service and Sales Support team. The ideal candidate will possess outstanding customer service skills and a passion for delivering exceptional experiences.
About the Role
The Hospitality Experience Specialist will be responsible for building strong relationships with customers, understanding their needs, and tailoring solutions to exceed expectations. This includes collaborating with cross-functional teams to address customer needs and resolve issues, acting as a brand ambassador, and promoting products and services while showcasing enthusiasm for hospitality.
Responsibilities
- CUSTOMER EXPERIENCE: Build trust and rapport with customers, understanding their preferences and desires to provide personalized interactions.
- BRAVO AND RESULTS-DRIVEN PERFORMANCE: Collaborate with internal teams to deliver seamless customer experiences, ensuring timely issue resolution and effective communication.
- HOSPITALITY EXPERTISE: Promote company products and services while showcasing genuine passion for the hospitality industry.
- EXCEPTIONAL CUSTOMER SERVICE: Maintain accurate customer records, prioritize tasks effectively, and adapt to changing priorities in a fast-paced environment.
Requirements
- Previous experience in the hospitality industry is highly desirable.
- Strong customer service and interpersonal skills are essential.
- Excellent verbal and written communication skills are required.
- Empathy and patience are necessary to handle customer concerns professionally.
- Able to thrive in a dynamic environment with changing priorities.
Salary
$55,000 - $65,000 per annum (dependent on location and experience).
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