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Technical Support Specialist

2 months ago

Clarksville, Virginia, United States Super Micro Computer Full time

About Supermicro:

Supermicro is a leading provider of advanced server, storage, and networking solutions for data centers, cloud computing, enterprise IT, and other industries. We are a top-tier company with a strong global presence, offering a wide range of products and services to meet the needs of our customers.

Job Summary:

We are seeking a highly skilled Technical Support Associate to join our global service network. This role requires the ability to work in a fast-paced call center environment, providing technical support to customers over the phone and/or web. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work flexibly to meet the needs of our customers.

Key Responsibilities:

  • Provide technical support to customers on hardware and software issues
  • Determine the root cause of technical issues and work with customers to resolve them
  • Work with other engineers, account managers, and developers to ensure seamless support to customers
  • Attend and complete all required training and certification exams
  • Stay up-to-date with the latest technologies and products to provide expert support to customers

Requirements:

  • Knowledge of x86 architecture and server management tools
  • Experience with Linux or Windows operating systems
  • Knowledge of network architecture and server logs
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and problem-solving skills

What We Offer:

Supermicro offers a comprehensive benefits package, including competitive salary, health insurance, and retirement plans. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.