Full-Time Store Merchandising Team Lead

4 weeks ago

West Lebanon, United States Kohl's Full time

About the Role

The Merchandising Supervisor will be responsible for leading the team in delivering excellent customer service through sales floor merchandising, pricing, and recovery. This role will involve teaching, coaching, and developing associates while consistently executing merchandising processes.

Key Responsibilities

  • Execute store merchandising standards following visual merchandising direction, accomplishing product presentation and making decisions about and adaptations to merchandising direction based on the layout, adjacencies, and needs of the store in partnership with the Merchandising Manager.
  • Maintain a well-recovered selling floor where product is displayed in a manner that is clear, easy to understand, and compelling to the customer.
  • Maintain appropriate levels of product on the sales floor by remerchandising and replenishing as necessary based on sell-through and seasonal changes.
  • Coach, teach, and train merchandising associates to accurately and efficiently execute company merchandising direction to brand standards.
  • Execute pricing activities in store, ensuring that price changes, sign changes, and ticketing procedures are completed accurately and efficiently.
  • Support the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl's brand standards.
  • Support and partner with the Operations team on merchandising incoming product, ensuring efficient execution.

Supervisor Responsibilities

  • Lead with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
  • Exercise good judgment; take appropriate partners as needed.
  • Model, guide, and provide direction to associates.
  • Demonstrate and coach a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
  • Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
  • Support strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
  • Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed, and partnering with Loss Prevention.
  • Monitor and adjust resources as dictated by the business to support customer needs and workload demands when assigned as leader on duty.
  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results.
  • Accomplish multiple tasks within established timeframes.
  • Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies for the safety of all associates and customers.
  • Key holder responsibilities include opening and closing store processes, and providing direction to associates.
  • Other responsibilities as assigned.

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