Retail Supervisor Lead
2 weeks ago
The Retail Supervisor Lead is responsible for providing leadership and direction within the club, driving club performance, and delivering a positive service experience to members. This role works closely with the Club Manager and Assistant Club Manager to maintain policies and procedures, ensure excellent member engagement, and address concerns.
Key Responsibilities- Lead teams to deliver exceptional customer service and maintain a safe and positive environment for members and team members.
- Manage day-to-day operations of the club, including Fresh, Front of House Departments, merchandising, signage, recovery, and receiving.
- Provide supervision and performance management for Recovery Clerk and Utility Clerk team members.
- Work closely with regional business partners to ensure effective communication and partnership.
- Monitor member service levels and ensure a positive service experience is delivered to all members.
- Previous retail experience in a retail store, supermarket, or warehouse required.
- A strong drive for results and solid work ethic is required.
- Excellent communication skills required, with the ability to lead and motivate a large team.
- Basic computer knowledge (MS Word, MS Excel, Email) required.
- High school diploma and/or college degree preferred.
- Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
- BJ's pays weekly.
- Eligible for free BJ's Inner Circle and Supplemental membership(s).
- Generous time off programs to support busy lifestyles.
- Benefit plans for your changing needs.
- 401(k) plan with company match.
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