Customer Service Liaison

2 weeks ago

Tehachapi, California, United States Race Telecommunications LLC Full time
Job Title: Dispatch Coordinator Associate

Job Summary:

The Dispatch Coordinator Associate serves as the primary liaison between internal teams and end customers for specific service installations. This role involves heavy levels of internal and customer communication, ensuring timely delivery of services in accordance with customer and company expectations.

Key Responsibilities:

  • Advocate for customers' needs and interests, ensuring their voices are heard and prioritized in decision-making processes.
  • Identify customer issues and needs by maintaining excellent relationships with end customers and internal stakeholders.
  • Act as the primary liaison between internal teams and end customers for specific service installations.
  • Field incoming calls, chats, and emails related to Service Delivery.
  • Keep Service Delivery Tickets and Orders updated, providing support for Service Delivery Specialists.
  • Handle Business, Small Business, and Enterprise level orders to completion.
  • Respond to unique service requests, providing customized solutions.
  • Perform daily and weekly reporting of order statuses and issues to their manager.

Requirements:

  • Eligibility for US Employment without sponsorship.
  • Minimum of 18 years of age.
  • High School Diploma or GED or equivalent combination of education and experience is required.
  • Associates degree (A.A.) or equivalent combination of education and experience is preferred.
  • One to three years of Telecom experience with an emphasis on operations and customer service is preferred.
  • Salesforce experience preferred.
  • Ability to work during evenings, weekends, and holidays as needed.
  • Must be able to speak, read, write, and understand English as the primary language used in the workplace.
  • Spanish bilingual skills are desirable.

Benefits:

  • 100% Employer-paid medical, dental, vision, and life for all employees.
  • 401(k) with 100% Employer-matched up to 4% of annual income.
  • Generous paid time off including sick, vacation, holiday, and birthday pay.
  • Company-provided equipment including uniforms, safety, tools, vehicle, and tech.
  • Free Race TV, high-speed internet, cable, and phone service where available.
  • Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success.

Equal Opportunity Employer:

Race Communications is an equal opportunity employer who welcomes applications from individuals with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status, or any other basis protected by federal, state, or local law, ordinance, or regulation.

Accommodations:

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process.

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