Seasonal Retail Sales Associate

3 weeks ago


Bakersfield, California, United States Michael's Inc Full time
Job Summary

As a Seasonal Retail Sales Associate at Michaels, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will ensure all customers receive a fast and friendly checkout experience, complete truck unloading and merchandise duties throughout the store, and maintain store recovery standards to deliver our Brand Promises.

Key Responsibilities

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Requirements

Retail and/or customer service experience preferred

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

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