Vehicle Rental Specialist

2 weeks ago


Arizona City, Arizona, United States Cruise America Full time
Job Overview

Location
PHX Office - Mesa, AZ

Position Title
Rental Agent

Reports To
Hub Manager

Department
Rental Services

FLSA Status
Non-exempt

Supervises Others
No

POSITION SUMMARY

The Rental Agent plays a crucial role in engaging with customers at the rental counter, facilitating rental agreements, demonstrating vehicles, managing incoming inquiries, assisting walk-in clients, and executing clerical tasks. The primary focus is to deliver exceptional customer service, actively pursue reservation opportunities, and promote relevant add-ons to enhance the customer’s travel experience. The role also involves researching rental options and recommending travel packages tailored to customer needs, ensuring that clients receive a well-maintained and operational motorhome for a memorable experience with Cruise America.

KEY RESPONSIBILITIES
  • Welcome and assist customers with their rental needs.
  • Inspect RVs for cleanliness, safety, and readiness prior to departure.
  • Process rental agreements, including check-ins, check-outs, and exchanges.
  • Conduct vehicle orientation and address customer inquiries.
  • Handle incoming calls and assist walk-in customers effectively.
  • Schedule vehicle reservations for future rentals.
  • Promote additional service packages to enhance customer satisfaction.
  • Maintain cleanliness and organization of vehicles as required.
  • Manage waste disposal and propane refills for vehicles.
  • Relocate vehicles on the lot as necessary.
  • Perform administrative tasks, including generating and filing reports.
  • Ensure a tidy and well-stocked workspace.
  • Complete other assigned tasks as needed.
ESSENTIAL COMPETENCIES
  • Continuous Learning - Actively seeks feedback and opportunities for improvement.
  • Job Knowledge - Maintains proficiency in required skills and stays updated on industry trends.
  • Customer Service - Effectively manages challenging customer interactions and prioritizes customer needs.
  • Communication - Demonstrates strong verbal and written communication skills.
  • Team Collaboration - Encourages teamwork and supports colleagues in achieving common goals.
  • Quality Assurance - Ensures accuracy and thoroughness in all tasks.
  • Business Acumen - Makes decisions aligned with company objectives.
  • Integrity - Upholds ethical standards and organizational values.
  • Adaptability - Adjusts to changing circumstances and unexpected challenges.
  • Dependability - Willing to commit to extended hours when necessary.
  • Professional Appearance - Maintains a polished and appropriate personal presentation.
QUALIFICATIONS
  • High School diploma or equivalent is required.
PHYSICAL REQUIREMENTS
  • Regularly required to stand, walk, climb, kneel, and reach.
  • Must be able to lift and/or move up to 25 pounds frequently and up to 40 pounds occasionally.
  • Vision capabilities include close, distance, and peripheral vision, as well as depth perception.
WORK ENVIRONMENT
  • Typical conditions for a retail setting.
NOTE
This description is not exhaustive and may be subject to change as needed by management.
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