Vehicle Rental Specialist
2 weeks ago
Location
PHX Office - Mesa, AZ
Position Title
Rental Agent
Reports To
Hub Manager
Department
Rental Services
FLSA Status
Non-exempt
Supervises Others
No
POSITION SUMMARY
The Rental Agent plays a crucial role in engaging with customers at the rental counter, facilitating rental agreements, demonstrating vehicles, managing incoming inquiries, assisting walk-in clients, and executing clerical tasks. The primary focus is to deliver exceptional customer service, actively pursue reservation opportunities, and promote relevant add-ons to enhance the customer’s travel experience. The role also involves researching rental options and recommending travel packages tailored to customer needs, ensuring that clients receive a well-maintained and operational motorhome for a memorable experience with Cruise America.
KEY RESPONSIBILITIES
- Welcome and assist customers with their rental needs.
- Inspect RVs for cleanliness, safety, and readiness prior to departure.
- Process rental agreements, including check-ins, check-outs, and exchanges.
- Conduct vehicle orientation and address customer inquiries.
- Handle incoming calls and assist walk-in customers effectively.
- Schedule vehicle reservations for future rentals.
- Promote additional service packages to enhance customer satisfaction.
- Maintain cleanliness and organization of vehicles as required.
- Manage waste disposal and propane refills for vehicles.
- Relocate vehicles on the lot as necessary.
- Perform administrative tasks, including generating and filing reports.
- Ensure a tidy and well-stocked workspace.
- Complete other assigned tasks as needed.
- Continuous Learning - Actively seeks feedback and opportunities for improvement.
- Job Knowledge - Maintains proficiency in required skills and stays updated on industry trends.
- Customer Service - Effectively manages challenging customer interactions and prioritizes customer needs.
- Communication - Demonstrates strong verbal and written communication skills.
- Team Collaboration - Encourages teamwork and supports colleagues in achieving common goals.
- Quality Assurance - Ensures accuracy and thoroughness in all tasks.
- Business Acumen - Makes decisions aligned with company objectives.
- Integrity - Upholds ethical standards and organizational values.
- Adaptability - Adjusts to changing circumstances and unexpected challenges.
- Dependability - Willing to commit to extended hours when necessary.
- Professional Appearance - Maintains a polished and appropriate personal presentation.
- High School diploma or equivalent is required.
- Regularly required to stand, walk, climb, kneel, and reach.
- Must be able to lift and/or move up to 25 pounds frequently and up to 40 pounds occasionally.
- Vision capabilities include close, distance, and peripheral vision, as well as depth perception.
- Typical conditions for a retail setting.
This description is not exhaustive and may be subject to change as needed by management.
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