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Automotive Sales and Service Representative

2 months ago

Mankato, Minnesota, United States Sun Auto Tire & Service Full time
{"title": "Sales and Service Advisor", "description": "Overview

Sun Auto Tire & Service is a locally-owned business that has been serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

Job Summary

We have immediate openings for Sales and Service Advisors. As a Sales and Service Advisor, you will be the face of the shop and the client's main point of contact throughout the repair/maintenance process. You will work as a partner to advise clients, build long-standing relationships, and provide a 5-star experience.

Responsibilities
  • Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
  • Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
  • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns and warranty parts for individual customers
  • Other duties as assigned
Requirements
  • High School Diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Professional appearance and proven ability to work in a process driven environment
  • Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date
  • Ability to work a minimum of five days, Monday- Friday
", "benefits": "Benefits
  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement
", "company": "Sun Auto Tire & Service"}