Current jobs related to Customer Relationship Specialist II - Mokena, Illinois - Midland States Bank

  • Customer Service Specialist

    1 week ago

    Mokena, Illinois, United States Culligan 48MN Full time

    Job OverviewCulligan Water is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and meeting their needs.Key ResponsibilitiesProvide proactive sales support by developing close relationships with...

  • Client Relationship Manager

    2 months ago

    Mokena, Illinois, United States Patrick Murphy - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual? If you thrive in engaging with clients and enjoy providing assistance, a role with a State Farm independent contractor agent could be an excellent fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings.Key ResponsibilitiesDevelop and...

  • Customer Experience Specialist

    2 months ago

    Mokena, Illinois, United States CarMax Full time

    About the RoleThis is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential.Key ResponsibilitiesProvide exceptional customer service by guiding customers...

  • Patient Service Representative II

    2 weeks ago

    Mokena, Illinois, United States Silver Cross Hospital Full time

    Job Summary: We are seeking a highly skilled Patient Service Representative II to join our team at Silver Cross Hospital. This role is responsible for coordinating after-visit activities, including collection and review of practice-specific forms, printing of the After Visit Summary (AVS), and communication of payment policies. The ideal candidate will have...

  • Marketing and Customer Experience Director

    3 weeks ago

    Mokena, Illinois, United States LaSalle Network Full time

    Marketing and Customer Service ManagerWe are seeking a highly skilled Marketing and Customer Service Manager to join our team at LaSalle Network. This individual will play a crucial role in shaping and enhancing the overall customer journey for our clients, with a focus on curly hair customers.Key Responsibilities:Manage and respond to a high volume of...

  • Marketing and Customer Experience Manager

    1 month ago

    Mokena, Illinois, United States LaSalle Network Full time

    Marketing and Customer Service ManagerWe are seeking a highly skilled Marketing and Customer Service Manager to join our team at LaSalle Network. This individual will play a crucial role in shaping and enhancing the overall customer journey for our clients, with a focus on curly hair customers.Key Responsibilities:Manage and respond to a high volume of...

  • Network Infrastructure Specialist

    4 weeks ago

    Mokena, Illinois, United States Fullsteam Operations LLC Full time

    Network Technician Job DescriptionAt Fullsteam Operations LLC, we're seeking a skilled Network Technician to join our team. As a Network Technician, you'll play a critical role in ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Install, support, and maintain LAN infrastructureInstall, support, and maintain infrastructure on...

  • Automotive Diagnostic Specialist

    2 weeks ago

    Mokena, Illinois, United States Automotive Technology Experts Full time

    At Automotive Technology Experts, we're committed to delivering exceptional vehicle diagnostic scanning and calibration services. Our team of experts works tirelessly to ensure that repairs are safe and vehicles operate as intended.We're seeking a skilled Automotive Diagnostic Specialist to join our team. As a key member of our team, you'll provide...

  • Service Center Specialist

    3 weeks ago

    Mokena, Illinois, United States Xylem Full time

    Job Title: Service Center SpecialistXylem is a leading global water technology company that is dedicated to solving the world's most challenging water issues. We are seeking a highly skilled and motivated Service Center Specialist to join our team.Job Summary:The Service Center Specialist will be responsible for managing inventory, work orders, and invoicing...

  • Fleet Technology Specialist

    3 weeks ago

    Mokena, Illinois, United States Ozinga Bros., Inc. Full time

    Fleet Technology Specialist Job DescriptionJob Summary:The Fleet Technology Specialist will play a crucial role in the implementation and support of mobile devices used in our fleet. This position will provide Level 1 and 2 support for all mobile technologies at Ozinga, ensuring seamless operation and coordination with the IT Department.Key...

  • Learning and Development Specialist

    1 month ago

    Mokena, Illinois, United States Provisur Technologies Inc Full time

    Job Title: Learning and Development Representative IIProvisur Technologies Inc is a leading provider of precision-engineered food processing equipment and aftermarket parts. We take pride in taking care of our people and fostering a close-knit family feel within our global organization.As a Learning and Development Representative II, you will play a key role...

  • Pharmacy Technician Specialist

    1 month ago

    Mokena, Illinois, United States CVS Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at CVS Health. As a Pharmacy Technician, you will play a critical role in ensuring the safe and efficient operation of our pharmacy services.Key ResponsibilitiesOversee the daily operations of a Telepharmacy Remote Dispensing Pharmacy location, ensuring...

  • Hardware Specialist

    2 weeks ago

    Mokena, Illinois, United States Schillings Full time

    Job OverviewSchillings is seeking a skilled Hardware Specialist to join our team at our Mokena, IL location. As a key member of our warehouse team, you will be responsible for ensuring the efficient receipt, storage, and distribution of inventory.Key ResponsibilitiesShelf facing and stocking of merchandisePhysical receiving of inbound shipments via FedEx,...

  • Water Treatment Specialist

    1 week ago

    Mokena, Illinois, United States Culligan 48MN Full time

    Job SummaryCulligan Water is seeking a skilled Water Treatment Specialist to provide installation, service, and repair of Culligan products in homes and/or businesses.The ideal candidate will have a minimum of two years of installation and maintenance experience and be able to lift/move equipment up to 75 pounds.Key ResponsibilitiesPerform all diagnostics...

  • Heavy Equipment Maintenance Specialist

    4 days ago

    Mokena, Illinois, United States Schillings Full time

    At Schillings, we're currently seeking a skilled Heavy Equipment Maintenance Specialist to join our team at our Mokena, IL location. As a key member of our staff, you'll be responsible for diagnosing, adjusting, repairing, and maintaining a variety of heavy equipment, including forklifts, order pickers, golf carts, pallet jacks, and scissor lifts. We offer a...

  • Application Support Specialist

    2 weeks ago

    Mokena, Illinois, United States Ozinga Bros., Inc. Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Ozinga Bros., Inc. This role will provide technical support for our company software, with a focus on the operational side of our business.Key ResponsibilitiesImplement, upgrade, and maintain business systems related to software and operationsRespond to and resolve...

  • Flooring Installation Specialist

    2 weeks ago

    Mokena, Illinois, United States Hinsdale Tile and Carpet, Inc. Full time

    Job SummaryHinsdale Tile and Carpet, Inc. is seeking a skilled Flooring Installation Specialist to join our team. The ideal candidate will have experience in installing a variety of flooring materials in commercial settings, ensuring high-quality workmanship and customer satisfaction.Key Responsibilities:Install various types of commercial flooring,...

  • Insurance Account Specialist

    2 weeks ago

    Mokena, Illinois, United States Patrick Murphy - State Farm Agent Full time

    Job OverviewAs a key member of our team, you will play a vital role in helping our business grow through value-based conversations and exceptional customer experiences.ResponsibilitiesEstablish and maintain strong customer relationships, providing prompt and accurate service as needed.Respond to customer inquiries regarding insurance availability,...

  • Truck Driver II

    1 month ago

    Mokena, Illinois, United States Ironclad Environmental Solutions Full time

    Job Title: Class A Truck DriverIronclad Environmental Solutions is seeking a highly skilled Class A Truck Driver to join our team. As a Class A Truck Driver, you will be responsible for safely transporting frac tanks, vacuum boxes, and tankers to and from local customers.Key Responsibilities:Drive and Thrive: Safely transport equipment to and from...

  • Learning and Development Specialist

    2 weeks ago

    Mokena, Illinois, United States Provisur Technologies Full time

    Job SummaryProvisur Technologies is seeking a skilled Learning and Development Representative II to assist in the development and implementation of training strategies, curriculum, and platforms. The ideal candidate will have a learning and development and/or technical electrical/mechanical background, be detail-oriented, organized, and demonstrate strong...

Customer Relationship Specialist II

2 months ago

Mokena, Illinois, United States Midland States Bank Full time

At Midland States Bank, the base salary is just one aspect of our Total Rewards program. The precise compensation is influenced by various factors including education, skills, internal equity, and experience. This role also provides additional compensation through short-term incentives (such as bonuses and/or commissions) and may include long-term incentives (like stock awards). Benefits for this position encompass comprehensive healthcare, wellness programs, paid family leave, and generous paid time off. Total Rewards also feature banking perks, an Employee Stock Purchase Plan, a 401K plan with company matching, and the potential to engage in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility criteria.

Position Overview

The Customer Relationship Specialist II role is dedicated to providing exceptional customer experiences to both existing and prospective clients. Individuals in this position will demonstrate effective communication abilities and possess advanced knowledge of the products and services available. This role is accountable for identifying referral opportunities that lead to outcomes reflecting outstanding customer service.

Key Responsibilities

  • Actively seeks opportunities to enhance customer relationships to meet both personal and branch objectives.
  • Confidently drive sales by fostering relationships, delivering excellent service, and showcasing product knowledge. Monitor and track sales and opportunities using customer information software.
  • Maintain a thorough understanding of personal products, trusts, Health Savings Accounts (HSAs), Individual Retirement Accounts (IRAs), and business products and services.
  • Skilled in non-real estate secured lending.
  • Develop a strong understanding of real estate secured lending.
  • Effectively assess consumer needs through needs-based questioning to build and strengthen customer relationships.
  • Refer clients to our banking partners utilizing skills acquired through internal sales training programs.
  • Meet or surpass personal and team objectives as established.
  • Exhibit strong decision-making capabilities and conduct sales activities with minimal supervision.
  • Engage in onsite visits to clients to promote the Perks at Work Program and Merchant Services.
  • Participate in outbound teleconsulting to enhance and expand existing client relationships.
  • Accurately process customer transactions, ensuring balance and safeguarding against fraud.
  • Engage in community groups or events to create networking opportunities.
  • Participate in bank-sponsored community initiatives.
  • Train and mentor new employees on teller and/or banker systems.
  • Actively engage in weekly meetings and one-on-one coaching sessions.
  • Serve as relief and/or backup Customer Relationship Specialist II in other Midland States Bank locations.
  • Demonstrate and embody Midland States Bank's core values that support the bank's culture.
  • Complete all assigned learning activities in a timely manner.
  • This role may require occasional travel for training and team meetings, as well as a willingness to travel periodically to various locations as needed.
  • May necessitate working in a Midland office to ensure collaboration and support for internal and external clients.
  • Adhere to all applicable regulations, including but not limited to the Bank Secrecy Act (BSA).
  • Other duties as assigned.

Qualifications

Education/Experience:

  • 1-2 years of relevant professional experience.
  • Demonstrated sales and customer service experience.
  • This position requires registration with the National Mortgage Licensing System (NMLS) under the provisions of the S.A.F.E. Act of 2008.


Skills Required:

  • Ability to stand for extended periods.
  • Capability to lift and transport coin and currency bags as necessary (bags may weigh between 25lbs and 50lbs).

Additional Desired Qualifications:

  • Multilingual candidates are encouraged to apply.

Core Competencies:

  • Business acumen
  • Encourages innovation
  • Drives results
  • Makes informed decisions
  • Acts as a brand ambassador
  • Collaborates effectively
  • Communicates clearly
  • Focuses on customer needs
  • Demonstrates authenticity
  • Exhibits emotional intelligence
  • Commits to self-development
  • Shows flexibility and adaptability

At Midland States Bank, we believe that bringing our whole selves to work each day fosters happiness, comfort, confidence, and enthusiasm in serving our customers, colleagues, and the company. We are proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are seeking a place to grow, we encourage you to consider Midland States Bank, as you belong here.

This job description does not constitute a contract for employment.



Compensation details: Hourly Wage