Practice Administrator

2 weeks ago

Salem, Oregon, United States Willamette Dental Full time
Job Title: Practice Administrator

Willamette Dental Group is seeking a highly skilled and experienced Practice Administrator to oversee the efficient and effective operation of a large dental office.

Key Responsibilities:
  • Take ownership of entire office staff, including customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance.
  • Regularly monitor key performance areas, such as budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, outside and internal referrals, and doctor productivity, making adjustments as necessary.
  • Ensure all company policies and procedures are followed, and all core values are exemplified and propagated throughout the office.
  • Ensure every patient encounter is a "wow" experience.
  • Ensure all patient access standards are met at all times.
  • Ensure work environment is safe and healthful at all times, and all work practices comply with OSHA/OR-OSHA/WISHA requirements.
  • Resolve patient complaints.
  • Forecast and monitor staffing needs and recommend adjustments as necessary.
  • Coach and mentor staff by example and through timely use of clearly communicated expectations, action plans, progress meetings, performance reviews, etc.
  • Ensure productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
  • Conduct regular staff meetings to provide information to staff and solicit feedback from staff.
  • Ensure achievement of all financial goals, such as EBITDA.
  • Provide stewardship of all financial affairs of the office.
  • Prepare, submit, and monitor entire office budget.
  • Partner with marketing department to promote Willamette Dental to current and prospective customers, employer groups, brokers, etc.
  • Ensure all legal requirements are followed, such as HIPAA and FDA.
Requirements:
  • Bachelor's degree, preferably in healthcare administration, and a minimum of four years' experience in a management role, preferably in healthcare.
  • Master's degree in business or healthcare administration is highly preferred.
  • Demonstrated background in significant leadership roles with a history of setting and achieving "stretch" goals is preferred.
What We Offer:
  • Stable, dentist-owned private company with an eye on the future.
  • Excellent benefits, including paid time off, 401(k) with $1 for $1 match up to 5% of your compensation or the IRS limit for 401(k) contributions, whichever comes first, medical, dental, life, and disability insurances, tuition reimbursement, and a culture of inclusivity and respect in line with our core values of health, compassion, innovation, and integrity.
  • Supportive community outreach dollars and encouragement to volunteer.
  • Thorough employee orientation and onboarding.

Willamette Dental Group is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to an individual's race, religion, color, age, sex, national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state, or local laws.

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